There was a mix up in sending out two parts of the test I ordered. I received two tests instead of one being sent to another address. However when I called customer services the lady who dealt with my problem was very helpful and ordered another kit to be sent to the correct address by special delivery at no extra cost. Very pleased with customer service.M.J.H.
Over all a good service.V.B.
I will be using your services again for a legal DNA test. Fantastic and highly recommended.S.D.
Really pleased. Many thanks.E.S.
Excellent service we decided to find out once and for all if our twin boys were in fact identical (which after taking your test we now know that they are!). It was easy to do and the results came back quickly. Thank you.G.B.
Great quick professional service at a difficult time.T.W.
Great service and prompt and discreet I did not have to contact customer service as all the information was clear on the website and in the pack sent to me. I would recommend you to anyone. Thanks again.M.F.
Could not believe the speed and support from this service. Help was immediately responsive with easy to understand replys.C.L.
I'm delighted with the service as a peace of mind the information and instructions on the dna kit was very easy to understand and do it at home quick results I will recommend you to friends and family well done thank you IAI.A.
The information provided was always clear and communication was excellent with your company thank you for making a difficult time that bit easier.T.M.T.
I have used your service twice and have been happy with the results.C.W
A very helpful team who gave me peace of mind.N.S.
Thank you for your prompt service which finally put my mind at rest. I am astonished at the same time delighted but also satisfied with 100% customer support received in particular from Mark Purseglove | International Sales & Marketing Manager with whom I had numerous email conversations to finally decide to stick with you guys. Once more thank youB.M.
Very professional and helpful would highly recommendG.S.
Whilst I didn't choose your lab based on your website I do feel your website could be updated and maybe a little less cluttered. There was lots of information to look through on one page. Very pleased with your service though as the correspondence I had with your representative felt very personal and he answered all my queries promptly and clearly. Thank you!D.G.G.
I think customers should have a little more time to decide if they decide to take the test or change their minds.J.B.
Many thanks for your prompt service. I have been looking for my dad for 30 years, I found him last December and now with confirmation of our DNA test results, I am able to enjoy a family that I never knewD.A.
Thank you so much.It takes any man to be a father but a real man to be a Dad and this result doesn't really change much for me but this has given me peace of mind and also some closure for me.
Thank you and your team again. Kind regardsG.R.
I just wanted to say thank you for the personal attention you gave this file. The father and my daughter have begun a relationship via email/Facebook and will be meeting in August. Thanks again it's nice to know when you're not just a number.J.M.
Thank you so much for your detailed explanation and prompt delivery of the results, your professionalism and courtesy. It was the result we were all hoping for. Much appreciation.G.O.
Thank you very much for getting the results to us this morning. It was very welcome news and now we can get on with our lives free of any worries. Thanks again.C.N.
Thank you for such a fast, reliable and confidential service. You have been of great help and given me the opportunity to make clear a complicated situation in a most uncomplicated way.D.J.
I want to thank your company for the fast and efficient service you have provided. The results have provided peace of mind for a family member.B.E.
Thank you for the quick results. I found your company very professional and a pleasure to work with.J.T.
Thank you ever so much for the good news you gave me today. I have been so worried and have not slept well for months with anxiety. From the minute I made initial enquiries about your service to the minute I received my results, I have been treated with dignity and did not feel judged in any way. After a very difficult period in my life, it was just the treatment I needed.
I had a look at the chart, but its double dutch to me. All I know is the result is positive and I can now get on with planning for this little boy and giving my marriage the honesty it deserves. The doctor I saw was lovely too, and made me feel very relaxed and has now sent me a report confirming that the baby has no known deformities etc.
When I rang you today, I had just had a scan and was about to sign the legal papers to terminate the pregnancy. I went back into the waiting room and told the receptionist I'd changed my mind, I think they thought I was mad as I was in floods of tears, but they were tears of joy. Thank you so very very much for everything, I know I will sleep soundly tonight.A.A.
Thank you all so very much! I am very pleased with the results and appreciate you and your company doing the testing for me and my family! :)B.A.
I would like this opportunity to thank you and everyone at your firm for your professional help and advice during my enquiry all the way through to the result. It's a GREAT weight off my shoulders knowing that I am the biological father and the relationship I have acquired during these years between both of them are not in vain. Once again thank you.K.M.
I have just received the results of my DNA test and would like to say a big thank you to you, and everyone else, that's been involved in the process. I apologise for any impatience on my part, but even if the results could have been given in 4 hours it would have seemed to be an eternity. Once again I'd like to thank you for the service you've provided and, although I don't plan on needing your services again, I wouldn't hesitate in using you, and will recommend you to my friends and colleagues in similar situationsD.M.
Thank you very much. My child can now have a Dad. God bless u allA.C.
I just wanted to drop a quick line to tell you how much we appreciated your help with the boys' DNA tests. We feel blessed to have gotten the results we hoped for after so many years of not knowing, but even if it had gone the other way, the service you offer to help people find answers and closure is so valuable. We appreciated the prompt attention to our emails and constant communication throughout this obviously emotional time for us all. Thanks so very muchB.M.
Many thanks for all your help and for the professionalism of your organisation. It was most helpful and reassuringJ.H.
Many thanks for the promptness of your responses. It is good to know that can still happen in this day and age. It is so important in any business. I spent my working life in sales and marketing and early responses are a reflection on how good a business is run. You get 100 plus. Thanks again.B.R.
Thank you very much. This is a tremendous load off my mind. For 8 years I've struggled with these thoughts of infidelity and if he was mine. Most of the time subconsciously and it was starting to eat at me and drive me crazy. This will greatly improve my mood and relationship with my family.J.B.
"I am writing to say thank you. In your business you may not get a lot of thank yous but I wanted to let you know how happy what you do has made two only children who are orphans (ok, we are 55 and 80 but so what). Even at this late date we are thrilled to know we are brother and sister... Thanks again for helping bring people together!J.L.
Just to say thank you very much for the previous test, I was more than happy with your service and would recommend your service to anyone.G.S.
Thank you for sending this information over earlier this week. I wanted to send a quick email to thank your team for the professional and efficient way they handled our case. All members of your team dealt with our situation in a perfect manner that made us feel supported and clear about all aspects of the proceedure. This has been a difficult few months, but we now have the results we were hoping for and can now get on with looking forward and feeling positive about the next 6 months. Once again thank you all for helping us get through these difficult times. Kind regardsJ.G.
Hi, thank you so much for your assistance! I couldn't believe how simple and speedy the whole process was! Thanks againD.S.
Thanks a million, I just couldn't ask for moreD.U.
Thank you for forwarding the result of the DNA to us this morning. It has made an enormous difference in our lives and we are very pleased. Thank youD.H.
I can tell you that you have three very ecstatic people today. Thank you to your team for a highly professional service that you have, this also includes the gentleman that gave me the news this morning the way he told me and the way he asked the question that he had to ask was very professional. Once again thank you very much indeed. I would have no hesitation recommending your services. Kind regardsM.A.
Thank you so much. I have never whooped for joy over reading an email before. Or felt so sick reading one! This is exactly what I needed to hear. Perhaps now I can enjoy the rest of my pregnancy regardless of all my other issues!! Thank you again, especially to Sue who has been very patent with me. Kind Regards.A.B.
Thank you so much for your company's swift and professional manner in which you have handled my son's case. You have now confirmed I am a grandma and even though our son has passed we have a little miracle from him left behind for us to love. Best regardsC.L.
I don't know if you get many replies to these emails but I just wanted to thank you and your team. You made a very difficult situation a lot easier to resolve than I thought it would be. As you will probably understand, the pressure that had built up on me prior to getting this test done has been immense, and it is a huge weight off my shoulders. My little girl and I will be forever grateful for the clarification and confirmation on what we both thought to be true. Kind Regards.D.B.
A few lines to thank you ever so much for the results I received, excellent and keep up the good work.C.M.
Thanks, I have not yet opened the attachment but this was the desired result. Thank you so much for the way you have handled things in what I guess was an extra-ordinary case. PerfectA.M.
I can't thank you enough for providing us with such wonderful news at 6:24am this morning. It has been better than Christmas Day! Best wishes.J.L.
Thank you for sending the results in such a short time, I am very happy that the test results show a high probability that ... is my grandaughter and I can now move forward to develop a bond and relationship with her. I would not hesitate to recommend your services to anyone who needs these tests for peace of mind or conclusion to their query. Once again, Thank you very much.G.B.
Just to let you know the results of my ancestral DNA have arrived. Now to decode and digest it slowly! Thank you for your company's prompt service, and for ensuring the results were in my family name, I felt it more appropriate. The quality of the map is excellent too. Best regards.D.L.
I would just like to thank you and all the staff at IBDNA for such an efficient service. I have waited 30 years to know the truth and the result is the result I had hoped for so I now have peace of mind. My only regret is that I didn't do it sooner. Thank you all once again.A.G.
Thanks for a prompt, discrete and professional service. RegardsG.J.
It is with utmost pleasure to receive your much anticipated results. Personally your findings are of no surprise to me. It just emphasised your company's competence and unmatched professionalism. In the final analysis, as a relieved man, I'm hereby expressing my sincere gratitude to the whole team of yours at the International Biosciences facility. Thank you ever so muchA.J.
Thank you so much for a quick & fast service which has put my son's mind at ease after being told for 30 years that I was not his dad. I just can't believe how good your service is, thanks again.A.H.
Thank you so much for all of your help. The service I have received has been fantastic and I really appreciate it.C.T.
Hello, I wanted to inform you that, as perfectly planned, I've received the test results. Thank you for the extremely rare reliability and punctuality in performing your work! I'll contact you again if I need the official test that I can use in Court. ThanksF.B.
Just wanted to say thank you so much for a very quick and effective service and putting all our minds at rest. Kind regards.C.W.
Je voulais vous remercier pour la qualité et la rigueur de vos tests ADN. Je suis très satisfait de votre travail. Pour votre publicité,je vous autorise à publier mon avis, ainsi que mon nom. Dans un avenir relativement proche, je vais faire, de nouveau faire appel à vos services, je dois savoir exactement le lignée de mon Père, hélas décédé, mais j'ai gardé des poils de barbe, que je vous adresserais, et j'espère que vous serez aussi éfficace que pour moi. Avec mes remerciementsJ.P.
Hi, I would just like to say thank you very much for all your help, I got the results I was looking for and found my dad. We are now very happy thank you very much.C.M.
I just wanted to thank you for helping me through a very difficult time. From ordering my kit to getting the results sooner than expected I've been updated and kept informed. Thankfully I didn't need any support after but knowing it's there for people who don't get the result they want is a huge help. Thank you again!A.C.
Last Saturday I received the results and I have to say that I was quite impressed by the work your company has done. I'd really recommend your company to many othersJ.B.
I found the whole process from start to finish very fast, reliable and straightforward and would definitely recommend people to use IBA.I.
No comments, service, price and delivery were excellent!E.P.
Thank you for your prompt service and patience with calls and lost post! All came together in the end perfectly.I.M.
Very happy with the service, thank you.B.M.
Thanks for your time and effort, very pleased with the outcome, it's good to know which route to take especially at XMas, many thanksA.M.
Firstly I'm so so so so happy with the result and I got the exact result I had been hoping for so that's amazing. Secondly I was in such a rush for my results and was panicking I wouldn't get them in time and I got my results back 24 hours before the estimated date which was fabulous. Thirdly I would like to personally thank Steven who has been fantastic he replied to every email very quickly (and I sent a lot) he gave me every bit of information I asked for and clarified everything for me and reassured me when I was panicking about getting my results back by the estimated date. Over all I'm very impressed thankyou very much to everyone involved in my case. I'm very happy with my results and the service providedE.W.
You were very professional. I’ve used you in the past and found you supportive and helpful. Keep up the good work.A.W.
Very impressed with how fast the service has been and how user friendly the website and results tracking isH.M.
I received the results before I expected them and if the need ever arises again I would not hesitate to use the service again and will definitely recommend you. Thank you so much.L.C.
Steve was extremely helpful and answered all of my questions and explained everything till I understood.N.A.
Fantastic service. Result I wanted. Can move on and be the best dad I can be without any doubt in my mind. Thank you.D.C.
Thank you for your service. You made this research perfectly and i could finally find that I had a sister and we shared the same father.C.B.